Directors Update from Richard Gyles

dhc continues to develop ahead of the market with another record breaking half year across all aspects of the business. To service this growth we have put further focus into the key areas of Implementation, Development, Customer Service and Support to ensure we continue to improve our service levels in the future. This has been based on feedback from many of our customers resulting in:

  < > Our Implementation team adopting the ACAP scheme to ensure all projects are managed and documented in the same way.
  < > The Development team introducing stricter new QA procedures that look at the software we are developing at each stage from specification, design, right through to delivery.
  < > Development of a fully integrated Front Line Support Team managed by Marina Edwards with tighter controls to monitor performance.
  < > Mike Jackson joining our Customer Services team after several years working as a Finance Director in the Charity sector.

I would like to thank you for your support and we look forward to working with you in the years to come.

New Website - www.dhcltd.com

dhc are pleased to announce the launch of our brand new website, it is a major milestone in the re-branding exercise we undertook at the end of last year. The new brand reflects dhc's approach to business and our attitude towards supporting our customers, Flexible, Functional, Scaleable.

New features on the website include an improved Customer Success section, featuring among others Case Studies from Southampton Solent University, Diocese of Chichester and National Counties Building Society. An updated product section showcasing the Access, iConnekt and dhc Education Suite Solutions. The brand new 'Meet the Directors' page which gives more insight into the 4 working Directors, who own and manage dhc.

Finally a comprehensive Implementation and Project Management section is in the pipeline and will be launched shortly, this section will explain how our Professional Services departments help organisations maximise their investments. We hope you enjoy the new website, to see the changes visit www.dhcltd.com. We would love to hear from you, if you have any feedback please email info@dhcltd.com.

Welcoming New Customers...

dhc are pleased to welcome the following new customers, who have chosen dhc as their Access Specialist Centre, to improve their financial systems. We look forward to a long and successful working relationship with...

  < > AVA Publishing - AVA Publishing is a mainly educational publisher of illustrated educational books in the field of applied visual arts. 
  < > Martek Contracts - Specialise in superior interior solutions for business, leisure and retail. 
  < > Cashbox Plc - The fastest growing, UK ATM Supplier of Choice
  < > ILX Group Plc - The world's leading provider of Project and Programme Management, Service Management, Business Finance Training, Implementation Consultancy and End-User Self-Help Solutions.
  < > TC Cleaning Contractors - The largest independently run cleaning contractor in the UK.

 dhc Training Courses

As part of dhc's ongoing Customer Services programme we would like to hear from our customers to find out what training courses you would like us to provide. We have been running the Introduction to Crystal Reports and Intermediate Crystal Reports Training programme for some time and the courses have proved to be extremely popular with most courses being over-subscribed. So please get in touch and let us know what course you would like us to develop by emailing info@dhcltd.com. If you would like more information regarding the Crystal Training Courses please contact us on the above email address.

 Access Accounting Limited Update

Access Accounting Limited finished another financial year with a growth of £1 million in turnover. Access now turnover £11 million and the ATG group ended the year up at £18 million. Next year the estimated turnover of the group will be above £26 million with a very strong profit. 

This is great news for Access, the channel and all customers using the product. In September Access will be announcing and launching some exciting new products. Payroll.SQL is in the final stages of testing and has already been accredited by HMRC. Access will be announcing another major function release later this year or early next year, which will yet again add lots of fresh functionality to the Dimensions product range.

Also, this year has seen the release of 4 Access Plug-Ins. Advanced Price Matrix allows for complex discount structures to be setup, Cross Selling improves the options telephone operators can give to customers over the phone, Colour Size Matrix allows Dimensions to very quickly receive/ship stock based on the sub-analysis codes and Sales Order Templates allow for very fast order entry.

What, How, Why - iConnekt Timesheets

WHAT - Web-enabled workflow module which enables full management control over the recording and authorisation of time and resources. 

HOW - The modules provides an interface to remotely capture project-related time and resource costs in a quick and easy to use format, then controls the invoicing of Work in Progress in a number of configurable ways. Direct links into Access Dimensions gives complete visibility of all projects in a live environment. 

WHY
  < > Streamlined workflow means no re-keying and 
         duplication of work, resulting in less errors
  < > Seamless integration with Access Dimensions
  < > Ability to raise timesheets and project related expenses 
         online against pre-defined projects and cost centres
  < > Entire process can be done online from entering to 
         authorising to reporting
  < > Rate and Skills Matrix enables organisations to set specific 
         cost and sell rates for each resource and project 

Modules available in the iConnekt Suite

  < >  iConnekt Timesheets
  < >  iConnekt Purchasing
  < >  iConnekt Expenses
  < >  iConnekt Enquire/Reporting
  < >  iConnekt Resource Management
  < >  iConnekt Sales Orders

 Current Software Versions 

Dimensions and Dimensions Lite - 2.44b SP02
Corrections Module - 2.11
Horizons - 4.00H

If you would like Service Patch number 1 or 2 for Dimensions 2.44b please contact our support department on support@dhcltd.com. If you are still using Horizons, contact your dhc Account Manager today to take advantage of our excellent summer upgrade offer. 

Important News - Support Update

It has been brought to our attention that the installation of patch 2 for Dimensions 2.44b changes a setting in SQL Server called Recovery Model back to its factory default of "Simple". For most users, who do not tweak or change SQL settings or use MSDE this would not have any impact however, if you have configured this Recovery Model to be set to Full or Bulk-Logged, then if you suffer a system issue or need to recover using a transaction log, then the changing of this setting may adversely affect you.

If you have installed this patch, please can you check these settings - if you require assistance, please contact our support department. For those of you who have not installed patch 2 yet, Access have released an updated version to stop the Recovery Mode being changed which can be downloaded from our FTP site. For more information contact our Support department on support@dhcltd.com or by calling 01483 413 382.